What version of ActivInspire are you running? If you are on anything less than 2.3 then we would strongly advise you update from Promethean Planet. It could also be that another program is using Powerpoint in the background so maybe rebooting before you try and import might be worth a try!
Please let us know how you get on with this.
(Support case: 00504513)
Promethean Technical Support
- Release notes for Radix VISO v1.2.7 (released 10 June 2021)
- Release notes for ClassFlow v6.14 (US release 25 May 2021 / Global release 3 June 2021)
- Release notes for ActivPanel Elements series v5.0.10 (released 13 May 2021)
- Release notes for ActivPanel Elements series v5.0.2 (released 29 April 2021)
- Release notes for ActivPanel Elements series v5.0.0 (released 15 April 2021)