What version of ActivInspire are you running? If you are on anything less than 2.3 then we would strongly advise you update from Promethean Planet. It could also be that another program is using Powerpoint in the background so maybe rebooting before you try and import might be worth a try!
Please let us know how you get on with this.
(Support case: 00504513)
Promethean Technical Support
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)