Are you using a either an ActivBoard Touch/ActivPanel Touch at all? Am I correct in saying when you go to draw/write, a select box is appearing instead?
If so, you can change this by going to File>Settings>Dual Mode ActivBoard. Below is a screenshot of the settings which will need to be changed:
If you are referring to something else, please could you provide a screenshot of what happens so we can advise further?
Promethean Technical Support
- Release notes for Radix VISO v1.2.7 (released 10 June 2021)
- Release notes for ClassFlow v6.14 (US release 25 May 2021 / Global release 3 June 2021)
- Release notes for ActivPanel Elements series v5.0.10 (released 13 May 2021)
- Release notes for ActivPanel Elements series v5.0.2 (released 29 April 2021)
- Release notes for ActivPanel Elements series v5.0.0 (released 15 April 2021)