Your case number is 00551221.
To help you and make sure you are downloading and installing the software correctly.
Please follow the below link for full download and installation instructions.
You will find the Mac installation instructions on this page also.
Hope this is of help to you.
- Release notes for Radix VISO v1.42 (released 2 December 2021)
- Release notes for myPromethean Portal v1.6 (released 1 December 2021)
- Release notes for ActivConnect OPS-G v2.6.0 (released 17 November 2021)
- Release notes for ActivPanel Elements series v5.1.200 (released 20 September 2021)
- Release notes for Radix agent v1.27.1 (released 25 August 2021)