Promethean Community
  • Register
  • Login
  •  English
    •  Deutsch
    •  Français
    •  Italiano
    •  Español

Re: i cant use my pens after my computer goes to sleep

Interactive Whiteboardsi cant use my pens after my computer goes to sleep
September 10, 2015 at 9:46 pm #5436
Anonymous
Inactive

Hi Chris,

Thanks for contacting us. Firstly we would suggest that you upgrade to the latest version of the ActivDriver. You can get this by going to http://www.PrometheanKB.com and search for article 10902.

Please let us know if this resolves your issue.

Kind Regards,
Paul

Promethean Technical Support

(Support Case: 576423)

Announcements
  • Release notes for ActivInspire v2.21 (released 5 January 2021)
  • Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
  • Release notes for myPromethean portal v1.4 (released 2 December 2020)
  • Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
  • Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)
Recent Topics
  • ActivInspire shuts down when I use a pen
  • Remote
  • Has the issue of Win10 and Gen2 boards been “fixed”?
  • Activpen causes Activinspire to shut down.
  • ScreenShare
Promethean Ltd
  • Privacy Policy
  • Terms of use
  • Cookies
Product Registration
  • Register your product
  • Check your warranty
  • Warranty & ActivCare
Contact
  • Promethean Support
Purchase Promethean Products
  • How to Buy (US)
  • How to Buy (UK)
  • How to Buy (AUS)
  • Need It Now
© Promethean Limited