Software SolutionsImported Flash – Make its background transparent, how??

I am going to fill out one of those forms but I have in the past and have never gotten real help in solving the problem. I am really wanting to find a software tech at Promethean who knows Flash, ActivInspire, and a little bit about importing Smart Notebook files. Can you put me in touch with anyone? I tried setting the object transparency of the SWF object to True but is had no effect. I am trying to help hundreds of teachers who use ActiveInspire with materials we produce so I need real technical help from Promethean.