I’ve replied to yourself on this thread:
If you are still experiencing issues, please contact us directly so assist further. I’ve created a case for yourself, should you contact us please quote case reference 00482899.
- Release notes for ActivInspire v2.21 (released 5 January 2021)
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- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)