To help with this issue you are experiencing, please ensure that flash and java are installed and up to date. ActivInspire also using “Flash for other browsers” which can be downloaded by going to http://get.adobe.com/flashplayer/otherversions.
If you are still experiencing issues, you can try to delete your ActivInspire profiles which the default location is: C:UsersusernameDocumentsActiv SoftwareActivInspireMy ResourcesMy Profiles
In this folder, delete the profiles such as “At the board”, this will be reloaded when the ActivInspire software launches up correctly.
If you are still experiencing issues, please contact us directly so assist further. I’ve created a case for yourself, should you contact us please quote case reference 00482899.
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)