Thank you for helping us troubleshoot. Did you make sure to also clear your TEMP folder before reinstalling ?
As an additional step, please also check if your flashplayer is up to date, as this will be the plugin the software is most likely to hang on when starting up.
- Release notes for Radix VISO v1.42 (released 2 December 2021)
- Release notes for myPromethean Portal v1.6 (released 1 December 2021)
- Release notes for ActivConnect OPS-G v2.6.0 (released 17 November 2021)
- Release notes for ActivPanel Elements series v5.1.200 (released 20 September 2021)
- Release notes for Radix agent v1.27.1 (released 25 August 2021)