[Anonymous]

Lisa,

If your computer is windows-based, then we would first recommend ensuring that both the Flash player and Flash plugins are at their latest versions. If needed, that update can be found at http://get.adobe.com/flashplayer/otherversions/.

If the Inspire software is still not opening afterwards on a windows computer, please try removing any instances of Java on the computer and installing the up-to-date version of Java available from http://www.java.com/ in its place. Restart your computer after this install.

If the software will still not open at this point, or if you are using a Mac, please contact our support team for more detailed assistance with removing the ActivInspire software from the computer and for a possible escalation of this issue, if needed. When contacting us, please refer to support case 476487.

(Support Case 00476487)