Welcome to our new Community, I’m sure we’ll soon have new discussions up!
Can you tell me what version of ActivInspire you currently have installed and is this Windows 32-bit or 64-bit?
Have you already tried removing the software and doing a new clean install?
Have a look at our Knowledge Base, particularly this article here on uninstalling the software.
The latest version of ActivInspire for Windows can be downloaded here.
Of course, you can always ring into our Tech Support for assistance, your reference number is 00464339.
EDIT: one thing I forgot to add: make sure you empty your TEMP folder before downloading and reinstalling the latest version.
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)