[Anonymous]

Hi Jim, 

Welcome to our new Community, I’m sure we’ll soon have new discussions up! 
Can you tell me what version of ActivInspire you currently have installed and is this Windows 32-bit or 64-bit?  
Have you already tried removing the software and doing a new clean install?  
Have a look at our Knowledge Base, particularly this article here on uninstalling the software. 
The latest version of ActivInspire for Windows can be downloaded here. 

Of course, you can always ring into our Tech Support for assistance, your reference number is 00464339.

EDIT:  one thing I forgot to add:  make sure you empty your TEMP folder before downloading and reinstalling the latest version.