Please answer a few questions for us.
Did you download and install the software without any problems?
Do you have an ActivHub installed on your computer? This
could be either for an ActivSlate or any of the Learning response system
devices? If so remove it and try to open the software again.
Can you take a screen shot of the error so we can see
exactly what you are seeing?
Frances Promethean Technical Support
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)