Please answer a few questions for us.
Did you download and install the software without any problems?
Do you have an ActivHub installed on your computer? This
could be either for an ActivSlate or any of the Learning response system
devices? If so remove it and try to open the software again.
Can you take a screen shot of the error so we can see
exactly what you are seeing?
Frances Promethean Technical Support
- Release notes for Radix VISO v1.42 (released 2 December 2021)
- Release notes for myPromethean Portal v1.6 (released 1 December 2021)
- Release notes for ActivConnect OPS-G v2.6.0 (released 17 November 2021)
- Release notes for ActivPanel Elements series v5.1.200 (released 20 September 2021)
- Release notes for Radix agent v1.27.1 (released 25 August 2021)