Our technical support team can provide you with any needed firmware updates, provided that the troubleshooting performed with you on the device or devices in question lead them to the conclusion that such an upgrade will correct that issue.
Please could you let us know what the exact issue you are experiencing along with the model number (not serial number) of the ActivBoard?
Promethean Technical Support
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)