Interactive WhiteboardsIP is blocked from accessing the files needed to update firmware

Hi jdeutsch0823,

Our technical support team can provide you with any needed firmware updates, provided that the troubleshooting performed with you on the device or devices in question lead them to the conclusion that such an upgrade will correct that issue.
Please could you let us know what the exact issue you are experiencing along with the model number (not serial number) of the ActivBoard?

Promethean Technical Support