Our technical support team can provide you with any needed firmware updates, provided that the troubleshooting performed with you on the device or devices in question lead them to the conclusion that such an upgrade will correct that issue.
Please could you let us know what the exact issue you are experiencing along with the model number (not serial number) of the ActivBoard?
Promethean Technical Support
- Release notes for Radix VISO v1.2.7 (released 10 June 2021)
- Release notes for ClassFlow v6.14 (US release 25 May 2021 / Global release 3 June 2021)
- Release notes for ActivPanel Elements series v5.0.10 (released 13 May 2021)
- Release notes for ActivPanel Elements series v5.0.2 (released 29 April 2021)
- Release notes for ActivPanel Elements series v5.0.0 (released 15 April 2021)