Which app have you downloaded on your iPad?
You will also need to install the ActivEngage software on your computer from Promethean Planet.
If you are using ActivEngage, the manual can be found on article KBM114 on http://www.PrometheanKB.com
For ActivEngage 2 please refer to article 10989.
Should you wish to contact us directly about this issue, please fill in the form on the below link:
Alternatively you can contact us over the phone, a full list of numbers can be found here:
Please refer to your case reference number which I have created for yourself which is: 00477681.
- Release notes for Radix VISO v1.42 (released 2 December 2021)
- Release notes for myPromethean Portal v1.6 (released 1 December 2021)
- Release notes for ActivConnect OPS-G v2.6.0 (released 17 November 2021)
- Release notes for ActivPanel Elements series v5.1.200 (released 20 September 2021)
- Release notes for Radix agent v1.27.1 (released 25 August 2021)