I would suggest contacting Promethean Technical Support directly to help assist with your issue.
A full list of contact numbers can be found by going to http://www.PrometheanKB.com and searching for article 10860.
One of our agents will be glad to assist and help resolve the issue you are having with the projector.
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)