[Anonymous]

Hi Sarah,

Firstly we would suggest that you update both your ActivInspire and ActivDriver to the latest versions. Once this is done we would also suggest you check the settings within ActivInspire, to find the correct settings please go to http://www.PrometheanKB.com and search for article 11190.

Please let us know if this resolves your issue.

Regards, Paul

(Support Case 558403)