Thanks for posting on the Support Community.
With regard to this error message, please can you confirm what the media was that was used in the flipchart?
For example, was this an old video file that was embedded into the flipchart? If so, its possible if that video file is no longer available on the computer in the same location as when this was originally located you may get this error.
Promethean Technical Support
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)