Software SolutionsMedia Error 1009 Cannot access property or method

Hi Harry, 

Thank you for posting. 
What were you trying to do when you got this error message?  

If you could provide some additional information regarding your Operating System and the Promethean products involved, we’ll get to the bottom of this.

Alternatively, I have created a reference for you in case you prefer to call out Tech Support line instead:  00463139