Thank you for your post.
The issue could be that you may be running the personal edition of ActivInspire, to check can you please open the software and go to Help > About and check the version.
If you are running the personal version you will need to enter your license key by going to Help > About > register.
If you do not have a license key you will need to generate one using your Promethean hardware, we have a guide to assist you. Please go to http://www.PrometheanKB.com and search for article 10937.
If you require any further assistance please do not hesitate to contact us.
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)