Interactive Flat PanelsMissing user buttons ActivePrimary
#3677
Anonymous
Inactive

Hi Samuel, 

Thank you for posting. I take it your users are using ActivInspire? 
I’m just checking because ActivPrimary hasn’t been supported for a while now and it’s unlikely that you would have been able to update it. 

If you are indeed using ActivInspire (maybe you have it in “Primary” mode?) , I would recommend deleting the Inspire User profiles:

1. Close down ActivInspire
2. Rename the following folder c:usersusernameappdataroamingPromethean
3. Restart ActivInspire. 

Alternatively I have created a reference, feel free to call up and have one of our Tech Support agents talk you through:  00466069