Firstly can I ask you completely remove ActivInspire and try downloading from http://www.PrometheanPlanet.com to ensure there wasn’t a problem with the install.
Can you confirm if you have an any messages ?
Finally please ensure your flash and JAVA are up to date.
If you would prefer to contact us directly, please go to http://www.prometheankb.com >area e.g. Projectors, Software > Contact Us. Please include the above reference number 489056 in the Existing Case Reference Number field.
Promethean Technical support
- Release notes for Radix VISO v1.42 (released 2 December 2021)
- Release notes for myPromethean Portal v1.6 (released 1 December 2021)
- Release notes for ActivConnect OPS-G v2.6.0 (released 17 November 2021)
- Release notes for ActivPanel Elements series v5.1.200 (released 20 September 2021)
- Release notes for Radix agent v1.27.1 (released 25 August 2021)