Firstly can I ask you completely remove ActivInspire and try downloading from http://www.PrometheanPlanet.com to ensure there wasn’t a problem with the install.
Can you confirm if you have an any messages ?
Finally please ensure your flash and JAVA are up to date.
If you would prefer to contact us directly, please go to http://www.prometheankb.com >area e.g. Projectors, Software > Contact Us. Please include the above reference number 489056 in the Existing Case Reference Number field.
Promethean Technical support
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)