Have you tried to reset your ActivHub in your ActivManager and re-registering the ActivSlate device? Alternatively have you tried another known working ActivPen on the ActivSlate?
Should you have any further issues, please do not hesitate to contact us by filling out the form by going to the below link:
http://goo.gl/j3AT8S Please also quote your reference number so we can relate all information.
- Release notes for Radix VISO v1.2.7 (released 10 June 2021)
- Release notes for ClassFlow v6.14 (US release 25 May 2021 / Global release 3 June 2021)
- Release notes for ActivPanel Elements series v5.0.10 (released 13 May 2021)
- Release notes for ActivPanel Elements series v5.0.2 (released 29 April 2021)
- Release notes for ActivPanel Elements series v5.0.0 (released 15 April 2021)