Have you tried to reset your ActivHub in your ActivManager and re-registering the ActivSlate device? Alternatively have you tried another known working ActivPen on the ActivSlate?
Should you have any further issues, please do not hesitate to contact us by filling out the form by going to the below link:
http://goo.gl/j3AT8S Please also quote your reference number so we can relate all information.
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)