[Anonymous]

If the wand is not working with the pen in addition to the wand, there may be a hardware issue present we would like to troubleshoot with you. 

 

If the Pens are able to operate this board while the Wand is not, that would indicate a fault in the ActivWand itself.  If the wand was purchased in the past year, we would be able to provide a replacement through its Return for Repair warranty.

 

In either case, please contact Technical Support for assistance. 

 

(Support Case 00489490)