If the wand is not working with the pen in addition to the wand, there may be a hardware issue present we would like to troubleshoot with you.
If the Pens are able to operate this board while the Wand is not, that would indicate a fault in the ActivWand itself. If the wand was purchased in the past year, we would be able to provide a replacement through its Return for Repair warranty.
In either case, please contact Technical Support for assistance.
(Support Case 00489490)
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)