If the wand is not working with the pen in addition to the wand, there may be a hardware issue present we would like to troubleshoot with you.
If the Pens are able to operate this board while the Wand is not, that would indicate a fault in the ActivWand itself. If the wand was purchased in the past year, we would be able to provide a replacement through its Return for Repair warranty.
In either case, please contact Technical Support for assistance.
(Support Case 00489490)
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