If this is also a Promethean projector, we would recommend to check what the image looks like with no source connected to the computer. Any changes that you have made such as the zooming will need to be reset.
If this is perfectly aligned within the ActivBoard’s surface, connect your computer and you will need to amend the screen resolution to a correct aspect ratio.
Please refer to article 10418 on http://www.PrometheanKB.com for further information regarding screen resolutions and aspect ratio’s.
Support Case – 00521481
- Release notes for Radix VISO v1.42 (released 2 December 2021)
- Release notes for myPromethean Portal v1.6 (released 1 December 2021)
- Release notes for ActivConnect OPS-G v2.6.0 (released 17 November 2021)
- Release notes for ActivPanel Elements series v5.1.200 (released 20 September 2021)
- Release notes for Radix agent v1.27.1 (released 25 August 2021)