Thank you for your post.
Please check steps below on the ActivBoard:
1 – ensure the USB cable is connected correctly from the computer to the ActivBoard
2 – try a different USB port on the computer
3 – ensure the latest driver is installed. This can be found at http://www.prometheankb.com, article 10902
4 – try a different computer/laptop
Please let us know the outcome.
Promethean Technical Support
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)