Thank you for your post.
Please check steps below on the ActivBoard:
1 – ensure the USB cable is connected correctly from the computer to the ActivBoard
2 – try a different USB port on the computer
3 – ensure the latest driver is installed. This can be found at http://www.prometheankb.com, article 10902
4 – try a different computer/laptop
Please let us know the outcome.
Promethean Technical Support
- Release notes for Radix VISO v1.42 (released 2 December 2021)
- Release notes for myPromethean Portal v1.6 (released 1 December 2021)
- Release notes for ActivConnect OPS-G v2.6.0 (released 17 November 2021)
- Release notes for ActivPanel Elements series v5.1.200 (released 20 September 2021)
- Release notes for Radix agent v1.27.1 (released 25 August 2021)