I would recommend contacting Promethean Technical Support directly to help assist with this issue.
Please have your ActivBoard serial number to hand when contacting us.
Please refer to article 10860 on http://www.PrometheanKB.com for all contact numbers.
You can refer to case reference 00518559 which has been created to help assist you on this issue.
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)