[Anonymous]

Hi Mr Chem,

By clicking on reminder for your forgotten password, this will then send an email to the account email address you signed up for. 
From here you will then be able to reset your password.

Should you still have difficulties, please contact Promethean Technical Support by filling in the contact form on http://www.PrometheanKB.com and note the email address you used to sign up for.

Thanks
(Support case 00518394)