Thanks for posting. I’ve logged this against case number 546156.
You should be fine if you simply remove the software from the original computer. On Windows you can use Add/remove Programs or Programs and Features, depending on the version; on Mac you can use the uninstaller utility in the Applications folder for Activinspire.
If anyone continues to have difficulty from there, they should contact us directly over the phone or via email for further assistance. For you specifically, Peggy, I see that you also contacted us through the knowledgebase and will follow up through that case.
Promethean Technical Support
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)