Thank you for using our Support Community.
Do you happen to know if the new laptops have USB 2.0 or USB 3.0 ports?
To make sure the board is functioning properly, make sure the latest ActivDriver is installed.
Make sure you install the driver before connecting the board.
You might have to un-install the driver that is currently installed, restart the machine and then do a clean install of the 64-bit driver linked above to make sure the board is picked up correctly.
Please feel free to give us a call if you need any assistance, your call reference number is 00461175
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)