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#5010
Anonymous
Inactive

Hi Jennifer,

Thank you for your post.

So that we can assist you further, please provide us details below:

– what operating system is being used?
– what Promethean interactive board is being used?
– does the same issue happen with different flipcharts, or just this particular one?

Thank you for your cooperation.

Miguel
Promethean Technical Support

(support case #562624)