Thanks for posting on the Support Community.
Has the ActivBoard and projector ever been working previously or is this a newly installed board?
You will need to have a USB cable attached to the ActivBoard and the computer to get interactive (the red flame should change to white).
Is the projector a Promethean branded projector? If possible could you provide the model number (excluding serial number).
You will most likely have the VGA cable plugging from your computer to a wallbox or connectivity panel, please ensure if this is plugged in to a VGA 1 or 2 port that this is also reflected on the projectors VGA 1 or 2 input and the correct source is chosen.
I hope this helps
Promethean Technical Support
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)