Have you also updated your Hub and Driver?
You shouldn’t normally have to , but in this case I would recommend getting everything on the latest version.
You can find the latest ActivDriver and Hub upgrade instructions on our Knowledge Base, separate links below:
Alternatively, please don’t hesitate to call our Tech Support and they can talk you through and do further troubleshooting with you.
Your reference is : 00465055
EDIT: Sorry, one thing I forgot to mention: before you do all this, make sure your target devices in ActivInspire are still set to ActivExpression devices and not Activotes!
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)