The case number that has been documented for this issue is 468613.
Are you having sound issues with just with the currently computer that you are using or with any of the computers that you connect to this board? Please make sure that you have the latest version of the ActivDriver installed which is version 5.10.15. This can be downloaded from http://www.prometheankb.com > Americas > English and search for article number 10902. Let us know if updating the drivers helps.
Provide us with the requested information so that we can better assist you in resolving this issue.
- Release notes for Radix VISO v1.2.7 (released 10 June 2021)
- Release notes for ClassFlow v6.14 (US release 25 May 2021 / Global release 3 June 2021)
- Release notes for ActivPanel Elements series v5.0.10 (released 13 May 2021)
- Release notes for ActivPanel Elements series v5.0.2 (released 29 April 2021)
- Release notes for ActivPanel Elements series v5.0.0 (released 15 April 2021)