Thanks for your post.
Note your case number is: 00487901
Please have a look under Help > About. On the Window that opens you should see above in bold a text saying Promethean Professional or Promethean Personal.
If it is the Personal, please click on the bottom on Register to input your activation key.
- Release notes for Radix VISO v1.42 (released 2 December 2021)
- Release notes for myPromethean Portal v1.6 (released 1 December 2021)
- Release notes for ActivConnect OPS-G v2.6.0 (released 17 November 2021)
- Release notes for ActivPanel Elements series v5.1.200 (released 20 September 2021)
- Release notes for Radix agent v1.27.1 (released 25 August 2021)