What is your current ActivInspire version? This can be checked by launching ActivInspire and clicking Help>About (Windows) or ActivInspire>About (MAC).
If you are using a different version prior to 2.4, please use the check for updates feature and update.
In instances were this has occured we have seen that changing the language from English United States to English United Kingdom will fix the issue.
If your still experiencing this issue please do not hesitate to get in touch directly.
Promethean Technical Support
- Release notes for myPromethean Portal v1.6.1 (released 26 January 2022)
- Release notes for Radix VISO v1.42 (released 2 December 2021)
- Release notes for myPromethean Portal v1.6 (released 1 December 2021)
- Release notes for ActivConnect OPS-G v2.6.0 (released 17 November 2021)
- Release notes for ActivPanel Elements series v5.1.200 (released 20 September 2021)