What is your current ActivInspire version? This can be checked by launching ActivInspire and clicking Help>About (Windows) or ActivInspire>About (MAC).
If you are using a different version prior to 2.4, please use the check for updates feature and update.
In instances were this has occured we have seen that changing the language from English United States to English United Kingdom will fix the issue.
If your still experiencing this issue please do not hesitate to get in touch directly.
Promethean Technical Support
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)