Thank you for your post.
This is not something we’ve heard before, but we do suggest that you use the very latest version of ActivInspire which is version 2.4 available at http://www.prometheanplanet.com
If the issue still persists, please provide us a copy of the .CSV file and tell us what is the version of your operating system.
To provide us the .CSV file, go to http://www.prometheankb.com and click on “Contact Us”.
Thank you for your cooperation.
Promethean Technical Support
(tecj support case #564081)
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