[Anonymous]

Hi Becky.
Are you trying to use the On screen keyboard from within ActivInspire or the Windows on screen keyboard?
If you are trying to use the ActivInspire on screen keyboard please ensure that Java is installed on your computer and up to date. Please also ensure that your ActivInspire software is up to date by clicking on Help>About, the latest version is ActivInspire 2.2.

Should you still have any issues please do not hesitate to get in touch with Promethean Technical Support directly and quote reference number 00471491.