Software SolutionsOS X Yosemite: ActivInspire v2.4 ignores latest Java RE installation on startup
#5073
Anonymous
Inactive

Hello,

Thank you for contacting Promethean Tech Support.

I am sorry you are experiencing some issues with ActivInspire and Yosemite OS.

This error is usually encountered when the Java installation has gone wrong, or when Java has been corrupted for some reason.

In this case, the best thing would be to perform the following actions in this order:

1) Remove the version of Java currently installed (you may find this link useful: https://www.java.com/en/download/help/mac_uninstall_java.xml)

2) Uninstall ActivInspire

3) Reboot your MAC machine (please note: this is an integral part of the solution)

4) Re-install ActivInspire

5) Re-install Java

If the issue persists, please do not hesitate to contact us again: we will be happy to consider other available options.

Kind Regards,

Riccardo
Promethean Technical Support

http://www.prometheankb.com
http://www.prometheanplanet.com

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