Sorry to hear your pen is not working.
Could you give me a bit more information regarding the Promethean Product you are using specifically?
Is this an ActivPen for a Promethean interactive Whiteboard? If so, could you please provide the product code of the board so I know which type you have?
If a board, does it have an LED light in the top left hand corner and is this lit up if it does?
Is the device recognised by your computer at all?
What type of operating system does your computer have?
If you have a board that uses touch, does it work if you use your finger?
Thanks in advance.
For the quickest resolution, find the serial number on the board and give our Tech Support a quick call, but don’t post the serial number here on the public community. I have created a reference that you can quote: 00463413.
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)