Interactive WhiteboardsPen going crazy
#4369
Anonymous
Inactive

Cormac,

Thanks for posting; I’m logging your post against case 495142.

It sounds like your board is causing your cursor to move erratically due to inducted electrical interference. Can you please advise if this is an AB500? If so, you may be able to use your pen by disabling touch in Activmanager.

In either event, we may need to get fairly deep into troubleshooting to identify the cause of the issue. Can you please contact us with your serial number over the phone or through our knowledgebase at http://www.prometheankb.com and we will assist.

Thank you,
Daniel Barnwell
Promethean Technical Support