Please see this link to download the latest driver for this machine and the board.
I would :
– Download and save the driver for the 32-bit system
– Unplug the board from the the PC
– Deinstall the current ActivManager driver 5.37.1
– Install the new driver
– Reboot the PC and then reconnect the board after it has restarted.
Now try and do a basic calibration and then a 25 point calibration if necessary.
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)