Thank you for posting and including all your details.
Can you tell me what operating system is on the computer connected to the board?
If Windows, can you let me know which version and if this is a 32 or 64 bit client?
Case reference: 00460223
- Release notes for Radix VISO v1.42 (released 2 December 2021)
- Release notes for myPromethean Portal v1.6 (released 1 December 2021)
- Release notes for ActivConnect OPS-G v2.6.0 (released 17 November 2021)
- Release notes for ActivPanel Elements series v5.1.200 (released 20 September 2021)
- Release notes for Radix agent v1.27.1 (released 25 August 2021)