Interactive Flat PanelsPen is not working with the board

Hi Sarah,

Case ref – 527317.

It sounds like you have a connection issue. The red LED shows there is no connection.

Can you please confirm the serial number of the ActivBoard and try the following steps – 

– Confirm the driver version ? you can download the latest driver from by searching for article 10902.

– Try a direct connection bypassing the wall box (if you have one).

– Try a different computer.

If the issue persists please do not hesitate to contact us.

Thank you,