Hi Michael, this may be due to the version of ActivDriver that you have installed. If you remove your current driver then install version 5.7.25 using the links below (one is 32bit one is 64bit) then I believe this will resolve your issue.
Please let us know how you get on.
(Support case 536705)
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)