[Anonymous]

Hi Michael, this may be due to the version of ActivDriver that you have installed. If you remove your current driver then install version 5.7.25 using the links below (one is 32bit one is 64bit) then I believe this will resolve your issue.

https://promethean.box.com/activ-driver5-7-for32Bits
https://promethean.box.com/activ-driver5-7-for64Bits

Please let us know how you get on.

(Support case 536705)