Thanks for contacting us. From what you have said it sounds as if there is no USB connection between the ActivBoard and your computer. Without knowing the exact model of ActivBoard you have I can only give basic troubleshooting steps but I would advise that if these dont work then to contact us directly quoting the case reference number: 574230.
Is the flame LED in the top left corner lit?
If no then please check and power connections.
If yes and it red, please try a different USB cable and check you have the latest ActivManager installed.
We would also suggest trying a different computer that is known to work with a Promethean ActivBoard.
If these dont help then please come back to us with the model of ActivBoard you are using and we can advise you further.
Promethean Technical Support
(Support Case: 574230)
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)