What is ActivInspire?Problem with Camera Tool

Access Windows’ Start Menu and enter
“DXdiag” in the search field at the bottom of the menu.  The only result should be an application called
‘DXdiag.exe’; run that application.  A
window will appear with a green progress bar to the lower left that fills as a
diagnostic is run and any issue that present are repaired.  After the diagnostic finishes, close the
window and try using the camera tool in Inspire once more; does the same
behavior present as before?


If so, please also ensure that
Flash and Flash for Other Browsers are up-to-date; the installations for those
items can be downloaded from this page on Adobe’s
website.  Also, please ensure that Java
is up-to-date using the installer downloaded from this page
After installing both items and re-booting the computer does the screen
still become completely dark when accessing the Camera Tool  in Inspire?


(Support Case 00490794)