[Anonymous]

Access Windows’ Start Menu and enter
“DXdiag” in the search field at the bottom of the menu.  The only result should be an application called
‘DXdiag.exe’; run that application.  A
window will appear with a green progress bar to the lower left that fills as a
diagnostic is run and any issue that present are repaired.  After the diagnostic finishes, close the
window and try using the camera tool in Inspire once more; does the same
behavior present as before?

 

If so, please also ensure that
Flash and Flash for Other Browsers are up-to-date; the installations for those
items can be downloaded from this page on Adobe’s
website.  Also, please ensure that Java
is up-to-date using the installer downloaded from this page. 
After installing both items and re-booting the computer does the screen
still become completely dark when accessing the Camera Tool  in Inspire?

 

(Support Case 00490794)