Your case reference number is – 00490794
In regards to your camera issue can you please confirm what version of ActivInspire you are using? the latest version is 2.3 if you have any less please go to http://www.PrometheanPlanet.com and download the latest software from the support pages.
Can you please confirm if the camera works in its own software ?
Once we have this information we will be able to assist you further.
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)