Thank you for your email.
You can use a different projector with a Promethean ActivBoard as the projector controls the image for the interaction.
The issue you have described sounds like it is being caused by the projector, you have carried out all the steps we would ask you do.
We do offer a chargeable repair for the projector that may resolve the issue.
If you would like further details please do not hesitate to contact us.
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)