Hi, we would suggest that you update to the latest version of ActivInspire, as this option should be available to you we are thinking that it may be the version of the software that is causing this.
You can download the latest version from http://www.PrometheanPlanet.com
Please let us know if this resolves your issue.
- Release notes for Radix VISO v1.42 (released 2 December 2021)
- Release notes for myPromethean Portal v1.6 (released 1 December 2021)
- Release notes for ActivConnect OPS-G v2.6.0 (released 17 November 2021)
- Release notes for ActivPanel Elements series v5.1.200 (released 20 September 2021)
- Release notes for Radix agent v1.27.1 (released 25 August 2021)