Hi, we would suggest that you update to the latest version of ActivInspire, as this option should be available to you we are thinking that it may be the version of the software that is causing this.
You can download the latest version from http://www.PrometheanPlanet.com
Please let us know if this resolves your issue.
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)