Have you tried to reset your devices and re-registering them at all? If so, are these still appearing as the wrong number devices?
Should the issue persist after resetting the ActivHub and re-registering the ActiVotes please do not hesitate to get in touch with Promethean Technical Support directly. You can do this by filling in the form on the below link:
Or alternatively contact us via phone, a full list of support numbers can be found on the below link:
In either instance please refer to reference number 00469745.
- Release notes for Radix VISO v1.42 (released 2 December 2021)
- Release notes for myPromethean Portal v1.6 (released 1 December 2021)
- Release notes for ActivConnect OPS-G v2.6.0 (released 17 November 2021)
- Release notes for ActivPanel Elements series v5.1.200 (released 20 September 2021)
- Release notes for Radix agent v1.27.1 (released 25 August 2021)