Have you tried to reset your devices and re-registering them at all? If so, are these still appearing as the wrong number devices?
Should the issue persist after resetting the ActivHub and re-registering the ActiVotes please do not hesitate to get in touch with Promethean Technical Support directly. You can do this by filling in the form on the below link:
Or alternatively contact us via phone, a full list of support numbers can be found on the below link:
In either instance please refer to reference number 00469745.
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)