Have you tried to reset your devices and re-registering them at all? If so, are these still appearing as the wrong number devices?
Should the issue persist after resetting the ActivHub and re-registering the ActiVotes please do not hesitate to get in touch with Promethean Technical Support directly. You can do this by filling in the form on the below link:
Or alternatively contact us via phone, a full list of support numbers can be found on the below link:
In either instance please refer to reference number 00469745.
- Release notes for Radix VISO v1.2.7 (released 10 June 2021)
- Release notes for ClassFlow v6.14 (US release 25 May 2021 / Global release 3 June 2021)
- Release notes for ActivPanel Elements series v5.0.10 (released 13 May 2021)
- Release notes for ActivPanel Elements series v5.0.2 (released 29 April 2021)
- Release notes for ActivPanel Elements series v5.0.0 (released 15 April 2021)