Is this happening with all ActiVote devices or just one particle device?
I would recommend removing the battery compartment and replacing the batteries with working batteries and try to register again.
If you are still having an issue after this, please could you let us know the model number of the Activote you are using?
Support case 00538264
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)